It is a common rule that the customer is always right. But I worked in retail for three years, and I can assure you that it is very rarely true!
But there is one area that is even worse than retail…… CUSTOMER SERVICE!
Below I have posted some actual customer service conversations. They may sound crazy to you, but anyone who deals with the general public on a daily basis will surely be aware of how stupid some people can be.
Here are some of the customer service conversations that amused me the most:
Customer: I have been ringing 0700 2300 for two days now and can’t get through to enquiries, can you help?
Operator: Where did you get that number from?
Customer: It was on the door of your travel center
Operator: They are our opening hours.
Caller: Can you give me the telephone number for Jack?
Operator: I am sorry sir, I don’t understand who you are talking about.
Caller: In your user guide it clearly states that I need to unplug the fax machine from the wall socket and telephone Jack before cleaning. Can you give me his number?
Operator: I think you mean the telephone point on the wall.
Caller: Does your European breakdown policy cover me when I am travelling in Australia?
Operator: Doesn’t the name of the product give you s clue?
Caller: Can you give me the phone number for the knitwear company in Woven?
Operator: We have no record of a place called Woven, are you sure?
Caller: Yes, it clearly states on the label: Woven in Scotland.
Tech Support: I need you to right-Click on the open desktop.
Tech Support: Did you get a pop-up menu?
Tech Support: OK, Right-Click again. Do you see a pop-up menu?
Tech Support: OK, can you please tell me what you have done up until this point?
Customer: Sure. You told me to write click and I wrote click.
Tech Support: OK. In the bottom left hand side of the screen you should see the “Start” button displayed.
Customer: Wow, how can you see my screen from there?
If you have had any amusing dealings with the general public, then please post them in the comments section.
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