Dear CEO I Challenge Your Employee to a Cage Match

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8/19/2007

 

SUBWAY Headquarters

325 BIC Drive

Milford, CT 06461

800-888-4848

 

J. Casey Lee

Buzz Marketing

3130 N. Kimball Ave

Chicago, IL 60618

 

 

 

To Whom It May Concern:

 

At approximately 8:50 pm on Sunday, August 19, 2007 I entered a Subway located on 3333 W. Belmont Ave, Chicago, IL Store #11029. An employee by the name of Pedro was working. The incident went as followed:

 

I asked where the specials were, they pointed but I couldn’t see it. I walked around looked and they were extremely unhelpful. I said, “Well at all the other Subways, they have the sign near where you order. I walked right past it. Then Pedro said in a very rude tone, “we are not the other Subway.”

 

I said, “Well if I can’t see the sign then maybe management should move it. You would think the customer would have a valid suggestion.” Pedro continued to heighten his rudeness and told me something to the effect that, my input didn’t matter nor did he seem to care. He became extremely rude at this point. And I asked for the manager, and they pointed at the wall making no effort to help me.

 

There was another co-worker with him with the name of Chandsikel, who heard him say to me as I was getting the corporate information, and I quote, “IT DOESN’T MATTER, HE IS A NO-BODY.” Contrary to the popular belief of that particular Subway, I am indeed SOMEONE. I am a UNITED STATES ARMY VETERAN, who just finished a tour as an artillery Mechanic. I was stationed in Baumholder, Germany 1st AD 4/27 AD.

 

I am also good friends with the owner of deanhunt.com Buzz Marketing guru. An internet expert on generating over 200,000 plus hits for anything he markets for. I recently wrote an article called, “How to make CDW a 10 billion dollar company.” You can read it on that website I mentioned. The one thing I talk about in that letter to the extreme is customer service. That letter got me the job there at CDW and has inspired many who read it, including the woman who escorted me around CDW the day of my interview.

I also received a scholarship at Illinois Institute of Technology for information design and I will be assistant-teaching there as well. I created my own company that made over a million dollars called Digitronyx Multimedia, before I sold it to help our nation which at the time was in need.

 

Is this part of your Subway training program? Do you teach the owners of your franchises, that the customer is always wrong? Will I constantly be insulted and disrespected by SUBWAY employees, who think that a concerned customer that is trying to help is a no-body?

 

Judging by the age, tattoos and street vernacular that Pablo addressed me in, I can only assume he was in some sort of street gang or at the very best a truant at large. Will Subway hire any employee off the streets with out a proper back ground check? Have you any kind of system in place that checks the attitudes of some of these rude Nair-do-wells that you seem so fond of hiring?

 

I wish to express my extreme disgust with SUBWAY. The woman who was working never even offered to comp my sandwich which at this point is one more nail in your establishment’s coffin. She didn’t even apologize for her co-workers actions. What kind of people are you hiring? If that ever happened at McDonalds, which it never ever has, they would be all over that like white on rice. In fact I have only been to Subway 3 times in the last 3 months, and each time at that location, I was completely dissatisfied, I was even overcharged one time, but I let that go.

 

I am so exacerbated over this whole situation I hereby challenge Jarred to a cage match or fight with double edged Malaysian knives to the death, to regain the dishonor and lack of respect that I was shown this evening.

 

Jarred, if you are out there reading this, “Every moment until we meet, will be a universe of terror, a marathon of fear!”

 

I am normally not given to emotion such as this, but that employee could have kept quiet while I was getting the information about the manager and left out the, “He’s no-body,” comment and everything could have been handled by the store manager. But, now I want the CEO of SUBWAY TO RESPOND TO THIS INSULT TO ME AND TO THE US ARMY for such a vagrant display of disrespect.

 

 

Signed,

 

 

 

J. Casey Lee

deanhunt.com

  • http://ucwebhost.com Keith

    Thank you for the information. I was just discussing a similar situation to some friends.

    Something that was told to me from a very wise Business man, “…even if you have the best product or service in the world, even if you gave it away… It is your Customer that pays your salary, it is your customer that we deem your success or your failure. It is your customer that demands your respect… If you fail to treat your customer with respect and honor, your business is like the Titanic, the unsinkable, slowly fading into the abyss and not knowing it until it is too late…”

    Current score: 0
  • http://www.girlintheitworld.wordpress.com Megan

    I love it when people at Fast Food places are rude to me.

    I open my designer wallet, which is in my designer hand bag and give them a smirk which clearly says ‘You work at xxxx, and I get more money than you. Haha’.

    But I am never really over the top rude in return. After all, if they have time to make your food, they have time to spit in it to.

    When staff are nice to me I smile and try to make them laugh, have a conversation etc. If someone is nice to me, I am nice to them.

    Current score: 0
  • http://www.betterforbusiness.com Terra Andersen

    HAHA @ Megan’s comment!

    Generally, when employees are rude to me, I am just nice to them. I know their life will continue to suck… they’ll contuniue to make minimum wage… and they have a LOOOONG life of “just getting by” ahead of them. That’s punishment enough.

    Current score: 0
  • John

    Let me start by saying I am the CIO at quick-service restaurant chain. You have eaten at my restaurants. I’ve come across this thread purely by accident tonight.

    The employee you encountered at Subway was a jerk and needs to be fired. There is no question. There are 28,000 subways franchised in over 80 countries. (more of them in North American than even McD’s) They’re going to hire more than a few rotten apples. Even though you dealt with a franchise, write to Fred DeLuca, CEO at Doctor’s Associates (Subway’s parent). I’d encourage it. If you do it right, you’ll hear back from someone.

    Jerks exist everywhere. For example, Megan comes across as a jerk. Gloating about her designer bag, etc. No better than the rude employee in my book. Get over yourself. You’re a waste and frustrate me more than the rude employee.

    That being said, don’t generalize about restaurant employees. Restaurants are the cornerstone of our nation’s economy. Restaurant-industry sales are forecast to advance 5% in 2007 and equal 4% of the U.S. gross domestic product. The restaurant industry employs an estimated 12.8 million people, making it the nation’s largest employer outside of government. The restaurant industry provides work for more than 9 percent of those employed in the United States. The restaurant industry is expected to add 2 million jobs over the next decade, for total employment of 14.8 million in 2017. Nearly half of all adults have worked in the restaurant industry at some time during their lives and 32 percent of adults got their first job experience in a restaurant.

    Sorry to hop up on the soapbox, but it’s morons like Megan and Terra who are problems too. I’d rather be just “getting by” that be so arrogant and materialistic as them.

    Good luck in getting some reprieve from your bad subway experience.

    Current score: 0